Third Eye Ceramics LLC Policies
Custom Orders
I accept custom order requests at any time. I can make anything from dinner sets to my Pot People creations. Please allow 6 to 10 weeks depending on the project for completions. This does not include shipping.
I require a 50% deposit to begin the work. You will receive pics of the final product for approval prior to shipping and final payment.
Please use my Contact page to request customer orders.
Orders are process within 72 business hours of being received. Most orders are shipped with USPS, and some larger and longer haul deliveries go via FedEx or UPS. Contact me for expedited or special shipping. I can accommodate most requests. Typically you can expect to receive your order within 2 - 14 business days. The longer the distance from South Carolina, the longer it takes to arrive.
- Once shipped Third Eye Ceramics will provide you with tracking information.
- Local pickup is available. Please contact us for a convenient time to pick up your order.
- We do not ship to PO Box addresses, or to APO/FPO/DPO addresses. We also do not ship internationally at this time.
- Shipping costs for orders are based on the order amount and calculated automatically by the shopping cart.
Third Eye Ceramics is not liable for lost or stolen packages and releases responsibility upon transfer of order to the shipping carrier. Third Eye Ceramics is not responsible for additional shipping charges incurred if packages are returned due to customer absence, errors in shipping addresses or package refusal. If you refuse any shipments from Third Eye Ceramics you are still responsible for all original shipping charges.
Shipping
Payment
Third Eye Ceramic's accept Paypal and all major credit cards.
Return Policy
You are entitled to a refund within 14 days of your purchase of utilitarian object. Please note that the product must be returned unused, in original packaging including all tags. You will be refunded the cost of the item the original form of payment used.
Buyer is responsible for return shipping costs to Third Eye Ceramics and Third Eye Ceramics is not responsible for any damage or loss that occurs when return shipping, so pack the items well include insurance.
- Third Eye Ceramics will not accept returns on items that are customs made.
- Third Eye Ceramics will not accept returns on Pot People.
- All items are priced as marked. Items marked as “Clearance” may not be returned
Damaged Policy
Third Eye Ceramics makes every effort to pack your pottery or bisque in a manner such that it will survive the shipping process intact and all breakable items ship insured by the carrier. However, there are times when your stoneware pottery or bisque may arrive broken. If that happens, please take a picture of the box your item came in, the broken item (sometimes the shipping carrier requests them) and let us know within 72 hours of receiving your items. You will receive a full refund of the item including the shipping cost.
Refund
You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days after Third Eye Ceramics receives your return, providing it arrives safely. You will be credited for the price of the artwork minus shipping costs. We cannot accept items that have been damaged, altered, or used. You will receive an email when the Third Eye Ceramics receives your return.
Customers are responsible for items lost in the mail during the return process. Any items not received will NOT be refunded.
Cancellation
Cancellations on order can be made within 48 business hours of purchase or as long as the purchased items have not yet shipped.
Frequently Asked Questions
Q: Do you hand make all of your own pottery?
A: Yes, everything is hand made. Either I wheel throw my work or use hand building techniques.
Q: Do you offer pottery lessons?
A: No I currently do not offer this service. However, if you are local and working on a senior project I am willing to mentor as long as you pay for your own supplies.
Q: Can I use your Kiln for my own personal use?
A: No.
Q: How long does it take to complete a work of art?
A: From first starting a piece until it is out of the glaze kiln can take anywhere from two to four weeks. After pieces are formed they must dry completely. The first firing is to 1900 F and takes about twelve hours to fire and another 24 to cool enough to unload. They are then glazed and fired again, this time to 2200 F, another twelve or thirteen hours, with at least 24 hours cooling time.
Q: How do I care for my ceramic piece?
A: All of my ceramic pieces are made of high-fired stoneware. It is dishwasher, microwave and oven safe, although washing by hand is recommended to avoid chipping. Clay is a highly conductive material, so be very cautious when removing from an oven or microwave, as it will be very hot to the touch. Avoid thermal shock – going from the refrigerator to a hot oven could cause the piece to crack. If you use it in the oven, place the bowl in there during preheat so it is gradually warmed (and don’t take it above 400 degrees).
Q: Is your pottery Food safe?
A: Yes, my pottery is completely food-safe and in accordance with Prop 65. I do not use harmful chemicals in our glazes, such as lead and cadmium. If for any reason this is not the case the item will be marked as not food safe (NFS).
Q: I have a broken piece of pottery. Can you repair it?
A: I am unable to repair your pottery. Repairing pottery is a very different skill set outside of what I do. I found and would recommend Creative Clay Restoration and Hamlin Restoration Studio. There is also a variety of information online in general.
Q: Do you have a store that I can visit?
A: I do not have a shop in which customers can visit. However, I do allow studio visits where you can see what products I have available on hand.
Q: What do you charge for shipping?
A: Due to the fragile nature of ceramic dishes, double boxing is required. We charge a flat rate of $10.00 per order and an additional $1.00 Per item. If the cost of shipping turns out to be less than what you paid for I will issue a refund on the difference.
Q: Is that really the price of your work? Are you sure you can't go any lower?
A: Yes these are my prices. No I will not adjust my price. If you do not like the price you are not required to purchase my work. I am sorry for any inconvenience this may cause. I do however have seasonal pottery sales.